Category Archives: Private Sector

Project 2

Developing Customer-Centric Philosophy in Business with Modern Processes and Customer Relationship Management (CRM)

The aim of the project was the adoption by the Cypriot hospitals of the health sector involved in the new technologies program in the field of Customer Relationship Management as well as the development of the required procedures and the training of the personnel on the issues of customer-oriented management and culture. The project was divided into two main parts covering a) the Diagnostic Study as well as the mapping of the current operating status of Biotronics Ltd and Scientronics Ltd (As – Is) and b) the design of new business processes and the installation of the Customer Management System CRM).

The objectives of the project, among others, were as follows:

• Development of the Customer-oriented Philosophy of the Company.
• Design and implementation of a CRM system, which will offer the possibility of better management of the customer relationship and at the same time the identification and segmentation of its client base.
• Increase revenue through effective cross-selling and recurring sales opportunities as well as optimization of business processes.
• Improve customer information management at all contact points
• Exploiting new technologies by creating a central, shared customer record that will be updated and enriched regularly, integrating available and historical customer data from all existing sources.

The actions that have taken place concern:

• Project Preparation / Defining the Project Vision and Project / Project Timetable.
• Existing Situation Analysis (As – Is).
• Analysis and Design of Customer Relationship Management System
• CRM System Installation Programming
• CRM Environment Installation
• Installation – Check and accept system.
• Project Management (Project Management).
• Quality Assurance.
• Change Management.

Project 2

Corporate Governance: Developing an efficient co-operative system using modern processes and executive information.

Sectors such as health, in the media are demanding and with many features and a combination of processes that require increased customer response (pull processes) and increased efficiency in push forecasting. The solution, therefore, that a company must adopt and include both the support of programming procedures and procedures for rapid transfer and dissemination of information. The one-dimensional strategy of recognizing ways of meeting customer requirements through products and services (competitive strategy) cannot fully reward customer-based industries, especially when the customer is a hospital or patient. There is also need for integration strategies that aim at the right mixture of efficiency and strategic fit.

Project Objectives:

• BIOTRONICS Business Strategy Record,
• Functional requirements identification and business needs analysis
• Define all necessary information management procedures,
• Implementation of an Integrated Enterprise Information System (IACS) using Data Warehouse technology, for Managing Information and Support to Decision Making.

Type of services:

• Project Management
• Dissemination & Exploitation of Results
• Preliminary Research and Analysis / Strategic View & New System Design
• Choice of Integrated Business Administration System
• Development and Parameterization of IACS / IACS Installation and Inspection
• Education
• Pilot Operation
• Productive Function